Privacy and Credit Reporting Policy
(Please see below for specific credit information, eligibility and reporting policies.
This policy was last updated in Dec 2018. If we change this policy, we will post the updated policy on this site.
<p>This privacy policy applies to all personal information collected by Automotive Holdings Group Limited (AHG) ABN 35 111 470 038 and its subsidiaries (<strong>we, our, us)</strong>. AHG is committed to complying with the Australian and New Zealand Privacy Principles. </p> <p>By using this website, you accept the terms of this policy and expressly consent to the practices described in this policy.</p> <p>In this policy,<strong> personal information</strong> means information or opinion about an identified individual or an individual who is reasonably identifiable.</p>
<p>We may collect and process personal information about you. The kinds of personal information we collect and hold includes your:<br>• name;<br>• contact information (such as your address, email address and phone number);<br>• date of birth;<br>• employment details;<br>• credit history (refer following Credit Information and Credit Eligibility Information Policy and Credit Reporting Policy); and<br>• any other information you choose to provide to us.</p>
<ul> <li> <p>Where possible we will collect your personal information directly from you, for example if you enquire about our products and services or you enter into a contract with us. Sometimes we may collect your personal information from third parties. Those third parties include finance and insurance companies (in relation to your request for products or services) and service providers or individuals (where we conduct a credit, employment or reference check).<br><br>We may collect personal information if you voluntarily provide us with information by any means, including:</p> <p>• if you fill in forms on or across our website;<br>• if you contact us or make an enquiry;<br>• if you buy a vehicle from, or book a service through, one of our dealerships;<br>• if you are a customer or client of one of our businesses;<br>• if we have a business relationship with you;<br>• if you apply for a position with the company or we are considering you as a contractor; and<br>• if it is necessary to comply with any law or regulation governing the conduct of our business.<br><br>We have security measures in place to protect your personal information whilst under our control. These measures may include: </p> <p>• controlling access to our premises and systems;<br>• requiring our employees to comply with this policy; and<br>• requiring third party service providers to keep the information we provide to them confidential. </p> <p>Your personal information is de-identified, deleted or destroyed securely when no longer required by us.</p> </li> </ul>
<ul class="m_accordion__container"> <li class="m_accordion__item js-accordion__item is-open"> <div class="m_accordion__content js-accordion__content iph-root exp-container" data-component-id="/content/iph/market_au/AUS02306/en/legal/privacy-policy/jcr:content/par/accordion_1e28/accordionrowpar/row12" data-component-name="akkordeon-row" data-component-version="1604462740138-1547681846513"> <div class="old-row"> <div class="old-col-xs-12" data-component-id="/content/iph/market_au/AUS02306/en/legal/privacy-policy/jcr:content/par/accordion_1e28/accordionrowpar/row12/accordionrow/content_paragraph_d3" data-component-name="content-paragraph" data-component-version="1510552170004-1547681920895"> <div class="m_content_paragraph m_content_paragraph--image-none"> <div class="m_content_paragraph__container component-container first"> <div class="m_content_paragraph__content iph-root"> <div class="x_richtext"> <p>We will only collect and hold your personal information where it is reasonably necessary to enable us to carry on our business and provide products and services to you. If you do not provide this information it may not be possible for us to conduct business with you or supply you with the products or services you require.</p> </div> </div> </div> </div> </div> </div> </div> </li> </ul>
<ul> <li> <ul class="m_accordion__container"> <li class="m_accordion__item js-accordion__item is-open"> <div class="m_accordion__content js-accordion__content iph-root exp-container" data-component-id="/content/iph/market_au/AUS02306/en/legal/privacy-policy/jcr:content/par/accordion_e650/accordionrowpar/row_df4" data-component-name="akkordeon-row" data-component-version="1547683145975-1547683236865"> <div class="old-row"> <div class="old-col-xs-12" data-component-id="/content/iph/market_au/AUS02306/en/legal/privacy-policy/jcr:content/par/accordion_e650/accordionrowpar/row_df4/accordionrow/content_paragraph_c8" data-component-name="content-paragraph" data-component-version="1547683993232-1547684397750"> <div class="m_content_paragraph m_content_paragraph--image-none"> <div class="m_content_paragraph__container component-container first"> <div class="m_content_paragraph__content iph-root"> <div class="x_richtext">We will not disclose your personal credit information or credit eligibility information to any party outside of Australia or New Zealand. We may disclose personal information with and between our subsidiaries in Australia and New Zealand for the purpose of assessing you for credit or managing your account.</div> </div> </div> </div> </div> </div> </div> </li> </ul> </li> </ul>
<p>AHG websites and digital platforms use information from your web browser (known as cookies) and information about your use of our website (known as click stream data) to help analyse how users interact with the sites and improve navigation experience. The cookie and click stream data we collect may include, for example:</p> <p>• your IP address;<br>• your operating system and browser type;<br>• the date and time that you visit our website; and<br>• the amount of time you spend on our website.</p> <p>AHG websites also use data analytic and advertising services that utilise cookies to collect information on an individual’s interests and demographics for reporting purposes, which includes anonymous information about your:</p> <p>• age;<br>• gender; and<br>• interests.</p> <p>An individual may refuse the use of cookies by selecting the appropriate settings on their browser, however this may mean they may not be able to use the full functionality of the website.</p> <p>Third party vendors, including Google and Facebook, use cookies to display relevant adverts based on a user’s past visits to our websites. If you do not wish to receive these you should visit the vendor’s website for details of how you can opt out.</p>
<p>This policy below applies to all personal information collected by Automotive Holdings Group Limited (AHG) ABN 35 111 470 038 and its subsidiaries. AHG is committed to complying with the Australian and New Zealand Privacy Principles which govern the collection, use, storage and disclosure of personal information by businesses and allow individuals to access that information and have it corrected if it is incorrect. This policy explains how we meet this commitment.</p>
<p>As part of our credit assessment process and ongoing account management in Australia, AHG may disclose Credit Information and Credit Eligibility Information to Equifax. Equifax may be contacted at PO Box 964, North Sydney, NSW 2059. Or via their website: www.equifax.com.au/contact-us</p> <p>As part of our credit assessment process and ongoing account management in New Zealand, AHG may disclose Credit Information and Credit Eligibility Information to Equifax. Equifax may be contacted at Private Bag 92156, Auckland Mail Centre, Auckland NZ 1142. Or via their website: www.equifax.co.nz/contact</p>
<p>The kinds of personal information we may disclose may include your name, address, date of birth, employment details, motor vehicle drivers license number, the amount of credit requested, payment history, and details of any default.</p>
<p>You may request access to the personal credit eligibility information we hold about you. We will respond to your request within 30 days. If you believe the information is incorrect, incomplete or inaccurate you can contact us and ask us to correct it. If we refuse to give you access or correct it or restrict or limit your request we will explain why.</p>
<p>If you have a complaint about the treatment of your personal information please contact us in writing. It would assist us if you could indicate that you are making a “Privacy Complaint”. We will investigate your complaint and respond within 30 days setting out the steps we will take to resolve your concerns. If you are not satisfied with the outcome you may ask the Office of the Australian Information Commissioner (OAIC) or the Office of the Privacy Commissioner NZ (OPC) to investigate your complaint. Further information on the OAIC complaint process is available at www.oaic.gov.au.</p> <p>Further information on the OPC complaint process is available at www.privacy.org.nz.</p>
<ul class="m_accordion__container"> <li class="m_accordion__item js-accordion__item is-open"> <div class="m_accordion__content js-accordion__content iph-root exp-container" data-component-id="/content/iph/market_au/AUS02306/en/legal/privacy-policy/jcr:content/par/accordion_e650/accordionrowpar/row_92bc" data-component-name="akkordeon-row" data-component-version="1547683253795-1547683283689"> <div class="old-row"> <div class="old-col-xs-12" data-component-id="/content/iph/market_au/AUS02306/en/legal/privacy-policy/jcr:content/par/accordion_e650/accordionrowpar/row_92bc/accordionrow/content_paragraph_79" data-component-name="content-paragraph" data-component-version="1547683973495-1547684348532"> <div class="m_content_paragraph m_content_paragraph--image-none"> <div class="m_content_paragraph__container component-container first"> <div class="m_content_paragraph__content iph-root"> <div class="x_richtext">You may contact the Dealer Principal at one of our dealerships or the Manager at one of our businesses direct. Contact details (including telephone number and addresses) appear on the relevant website. You may also contact our Privacy Officer at privacyofficer@ahg.com.au or 21 Old Aberdeen Place, West Perth, Western Australia 6005.</div> </div> </div> </div> </div> </div> </div> </li> </ul>
<ul> <li> <ul class="m_accordion__container"> <li class="m_accordion__item js-accordion__item is-open"> <div class="m_accordion__content js-accordion__content iph-root exp-container" data-component-id="/content/iph/market_au/AUS02306/en/legal/privacy-policy/jcr:content/par/accordion_e650/accordionrowpar/row_df4" data-component-name="akkordeon-row" data-component-version="1547683145975-1547683236865"> <div class="old-row"> <div class="old-col-xs-12" data-component-id="/content/iph/market_au/AUS02306/en/legal/privacy-policy/jcr:content/par/accordion_e650/accordionrowpar/row_df4/accordionrow/content_paragraph_c8" data-component-name="content-paragraph" data-component-version="1547683993232-1547684397750"> <div class="m_content_paragraph m_content_paragraph--image-none"> <div class="m_content_paragraph__container component-container first"> <div class="m_content_paragraph__content iph-root"> <div class="x_richtext">We will not disclose your personal credit information or credit eligibility information to any party outside of Australia or New Zealand. We may disclose personal information with and between our subsidiaries in Australia and New Zealand for the purpose of assessing you for credit or managing your account.</div> </div> </div> </div> </div> </div> </div> </li> </ul> </li> </ul>